Medical Incident Dispatch Dashboard

Data below is from 2019 to present. Use the filters to narrow data by category, severity level, problem and date.

Call severity levels are based on the presence of 'priority symptoms' such as alertness, difficulty breathing and/or severe bleeding.

Alpha, Bravo and Omega codes are generally associated with calls requiring basic life support and Charlie, Delta and Echo codes advanced life support, at a minimum.

Omega codes may also reflect incidents that do not require an emergency medical service response.

In March 2020, under the direction of the Medical Director of the ECC, the Emergency Communications Center activated the 'pandemic flu' code to capture emergency calls related to COVID-19 symptoms. Many calls that were previously classified as chest pain, sick, headache or breathing were classified as pandemic flu, as these were common symptoms of COVID-19. The pandemic flu code alerted first responders to an increased potential for exposure.

The 'pandemic flu' code was deactivated in July 2021. It was more beneficial to use the code when COVID-19 started, but it became less useful as the pandemic went on. At the start of the pandemic, COVID-19 could be present at most emergency calls. Therefore, having a more specific category was more valuable information for the responders so they could wear personal protective equipment.

Some types of medical incidents fluctuate with the seasons. The chart on the left shows that heat exposure incidents peak in the summer while cold exposures peak in the winter. The chart on the right shows that assault, accident and traumatic injury incidents rise during the summer.

In April 2020, some incidents involving persons in crisis, previously handled by law enforcement, began being categorized as medical 'behavioral incidents.' 

In collaboration with the Saint Paul Fire Department and Saint Paul Police Department, mental health response calls in Saint Paul engage medical responders as the primary responders.

This reflects policy changes in the emergency response system and some law enforcement agencies.

Ramsey County Emergency Communications and the Ramsey County Fire Chiefs Association have adopted PulsePoint - a free mobile app that allows CPR-trained citizens to receive alerts about nearby sudden cardiac arrest victims in public locations so they may administer aid until emergency responders arrive. Subscribers who have indicated they are trained in cardiopulmonary resuscitation (CPR) and willing to assist in case of an emergency can be notified if someone nearby is having a sudden cardiac arrest and may require CPR. If the cardiac emergency is in a public place, the location-aware application will alert users in the vicinity of the need for CPR simultaneous with the dispatch of advanced medical care. The application also directs these potential rescuers to the exact location of the closest AED.

The free app is available for download on the App Store and Google Play.

The chart on the left shows CPR-trained citizens receiving alerts. Due to changes in reporting methods, there is a drop in July 2021. The chart on the right shows sudden cardiac arrests in public and the numbers of citizens alerted.