The dataset includes total incoming calls, both emergency (9-1-1) and non-emergency, and outgoing non-emergency. Emergency calls are broken down by type of call, whether from a cell phone, landline, etc.

This dataset outlines the emergency communications call volume by month and hour.

Number of Call Center calls received, handled, and abandoned each week. Calls received means the call entered the Call Center queue. The call queue holds up to 36 calls at a time. The 37th caller will be unable to enter the queue. Calls handled are calls answered by a call center employee. Calls abandoned are calls in which the caller hung up before the call was answered.